1326 - The Business of Dentistry: Patient Appointments and Scheduling
Author/Editor: Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, COA, CPFDA, CRFDA, MADAA, BA; Wendy Frye-Agers, CDA, RDA, EFDA, MADAA; Lynda Moan Charlton, CDA; Lisa Lovering; Linette Schmitt, CDA, LDA, MADAA
Scheduling appointments is important to assure smooth patient flow, maximize productivity and make effective use of practice time. To perform this function the dental business assistant must understand dental procedures as they relate to time duration, office protocol, scheduling preference, and infection control procedures needed between appointments. The course will also review basic dental office communication to ensure patient needs are being met through the services provided.
CE Credits: 3
Original Release Date: 2013; Review Date: Currently Under Review