1201 - Communication in the Dental Office: Part 2 - Effective Telecommunications

Author/Editor: Betty Ladley Finkbeiner

The dental staff receives and places a myriad of telephone calls each day. The dental professional speaks with a variety of people both inside and outside the dental practice to transmit information, place orders, schedule and confirm appointments, manage travel, or perform one of many other tasks common to the dental practice. This course is designed so the reader will review basic telephone techniques, conduct an inventory of personal skills to determine if one's technique needs modification, offer suggestions for resolving conflicts on the telephone, aid new staff in improving telephone techniques and integrate new forms of telecommunication into the practice.

CE Credits: 2
Original Release Date: 2012; Review Date: Currently Under Review


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