1106 - Communication in the Dental Office: Part 1 - Verbal and Non-Verbal

Author/Editor: Betty Ladley Finkbeiner, CDA-Emeritus, BS, MS

Much of the success of the dental practice will depend on communication with patients and among the dental staff. Communication is the process of transmitting information from one person to another. In the dental office this will vary often between the dentist(s), the patients, the dental team, and the community the office serves. Regardless of how the message is delivered, verbal, non-verbal, or written, each dental team member is responsible for providing a positive impression. The first and continuing impressions involve much more than just physical appearance. Perceptions are built on professionalism, attitude, compassion, and good, quality communication. The patient who comes to the dental practice expects the dental staff to communicate not only in a professional manner but with proper grammar and diction.

CE Credits: 2
Original Release Date: 2011; Review Date: 2024; Next Review: 2027


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