FAQ

Frequently asked questions

Please click the question below to view our recommended solution. If you have any additional questions, please contact the appropriate staff person by viewing the staff list.

General/Membership FAQs



Why am I not receiving emails from ADAA? How do I join ADAA or renew my membership? I am a student looking to join ADAA, how should I proceed? How do I print my member card or member certificate? How do I print my proof of insurance? I need to update the payment information on my recurring order. How do I do that? When I try to reset my password, I never get an email. Why? How do I change my email address or other account information? I am a previous member, what is my user name? How do I obtain a receipt? Some portions of the website do not resolve, and my browser gives me a warning that only secure content is shown. How do I see the content? Why won't PDF's print correctly?

Air Force FAQs



I am an Air Force member but I am being charged for courses, why? I am an Air Force member, but I don't see "Members Only" in the navigation bar. What do I do? I am new to the Air Force and have not used ADAA continuing education before. What do I do? Is there a report indicating the continuing education completed by members of my base? How do I print the Course Report by Base?

Continuing Education FAQs



How do I register for a continuing education course? How do I take the course I ordered? Why won't the website let me view the post test after I view the course? How do I obtain the certificate of completion after I finish my course?

Publication FAQS



How do I view ADAA's on-line journal, The Dental Assistant? Can a library or institution receive IP access to the journal?