ADAA View Course

Enhancing the Success of a Dental Practice Through Patient Satisfaction (AGD 130)

Presenter: Tina Calloway, CDA and Linda Curtis, CDA, CDPMA


Turbulent times in the economy increase the need for growth in a dental practice. As experienced caregivers, it is increasingly important to serve our community with excellence, education, and quality. After all, it is the community that supports the dental practice with each visit. Should the public expect anything less than a dental team’s best efforts?


Tina Calloway, CDA, is a Texas native, who served in the U.S. Navy in 1992 and received her dental assisting training in Marietta, GA. Now a North Carolina resident, she has worked in dentistry for fourteen years as a full time dental assistant, served as President of the Piedmont Dental Assistant Society. Tina is a member of the North Carolina Dental Assistant Association and the American Dental Assistants Association. She is also an award winning graduate of the Dale Carnegie Organization, an advisory board member of Dental Assisting Digest and “Inside Dental Assisting” magazines with published articles. She is a member of the Speaking Consulting Network, and AACD Team Advisory Council. Tina, a professional speaker and workshop leader has been a guest lecturer at Dental Conferences around the country.

Linda Curtis, CDA, CDPMA was born in Brooklyn, NY and has lived in worked in many areas of the Northeast and Southeast. She began working in dentistry in 1977, with a 14 year hiatus to raise 3 children. She is a contributor to Dental Practice Solutions magazine and has had articles published in Inside Dental Assisting, The Observer, and Dental Economics. Linda received the Journal Award from the American Dental Assistant’s Association in 2010. She has been a lecturer at the Holiday Dental Conference and the Florida National Dental Conference . Linda writes the Exceptional Dental Practice Management blog which can be found at Linda is retired and enjoying life living at the coast.


Upon completion of this course, the dental professional should be able to:

• Explain the 0-3-11 rule of patient expectations
• Explain the role communication plays in case planning, acceptance, and patient satisfaction
• Discuss the value of a patient care coordinator to the patient and the dental team
• Relate the role of the patient care coordinator throughout the span of treatment
• Explain the clinical assistant duties during treatment planning
• Organize cosmetic cases more efficiently
• Explain the importance of dental materials knowledge
• Demonstrate basic shade selection techniques
• Develop a better ability to assure quality care


The ADAA has an obligation to disseminate knowledge in the field of dentistry. Sponsorship of a continuing education program by the ADAA does not necessarily imply endorsement of a particular philosophy, product or technique.

The ADAA cautions participants taking this course on the hazards of using limited knowledge when integrating new techniques into their practices.

Credits earned upon completion of this course may be used to meet DANB’s Recertification Requirements.


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