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Management of the ‘Difficult’ Employee in the Dental Office (AGD 550)

Presenter: Kevin Henry; Co-Founder,


This webinar is APPROVED FOR ONE (1) CE CREDIT and is designed primarily for the dental office management staff to provide an overview of how to deal with the ‘difficult’ employee in the office. Strategies will be discussed that will help the dental office manager effectively coach and mentor the difficult employee and help integrate them into becoming a team player.


Kevin Henry; Co-Founder,

Kevin Henry has more than 16 years in the dental publishing industry, and is the former group editorial director for Dental Products Report and managing editor for Dental Economics. He now serves as the co-founder for, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the country, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.


Upon completion of this course, the dental professional should be able to:

1. List the characteristics that make employees difficult.
2. Review some of the reasons behind an employee being difficult.
3. Develop communication skills that can help one relate better to the employee.
4. Develop strategies to help integrate the difficult employee into becoming a team player while still feeling heard and understood.


The ADAA has an obligation to disseminate knowledge in the field of dentistry. Sponsorship of a continuing education program by the ADAA does not necessarily imply endorsement of a particular philosophy, product or technique.

The ADAA cautions participants taking this course on the hazards of using limited knowledge when integrating new techniques into their practices.

Credits earned upon completion of this course may be used to meet DANB’s Recertification Requirements.

This course has been produced in part by a grant from the Professional Dental Assistants Education Foundation (PDAEF).


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